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Question: 1
Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)
Acontent life cycle events
Bnotification configuration
Cconfigured workflow processes
Duser roles
Eprivileges
Answer : A, C
Question: 2
What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?
A. both the Answers Keywords and Stopwords
B. the thesaurus.txt file
C. the alias.txt file
D. the wordlist files
Answer : B
Question: 4
After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?
A. 1000
B. 100
C. 50 D. 500
Explanation:
Answer: B
If there are more than 100 work teams, you will see a search box you can use to locate a subset of the work teams.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 70
Question: 5
You have created a new answer article for your customer but when you are trying to see that answer article on the Customer’s Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)
A. There is no answer content added to the answer article.
B. There is no display position defined for the answer article.
C. The answer status is not set to public or custom status of status type “public”.
D. The answer article is not assigned to any staff member/staff agent.
E. There is no search term added in the answer keyword list.
F. The answer is not assigned to any product/category that is visible to a customer.
Explanation:
Answer: C,F
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